The first Facebook Messenger chatbot was used with the Marriott and Starwood Group to help guests.įacebook Messenger chatbot is one of the fastest-growing and most effective ways businesses can connect with customers seamlessly. Key Benefits of Using a Facebook Messenger Chatbotįacebook introduced the functionality of chatbots that integrated with their Messenger app as a new Facebook feature in the year 2016. A Messenger bot will use the Messenger app from Facebook to communicate in live artificial intelligence-driven conversations, which you can set up for any part of your business and marketing. It also offers triggers that help define your customer needs and show them the pathways for getting the potential answers.īuilding a FB Messenger bot needs to be programmed to understand the questions, provide answers and assist people when using this artificial intelligence. The Messenger chatbot uses text, images, videos and combinations to communicate, making it one of the most effective and efficient models.

The main aim of the bot is helping the users with the necessary support in seconds. Messenger bots are hugely valuable to businesses and can be programmed to perform all kinds of tasks - everything from customer support to building brand awareness and even acquiring new customers! What is a Messenger Chatbot?Ī Facebook Messenger Chatbot is an Artificial Intelligence (AI) fueled system that can respond to customer queries instantly 24×7 sent to your business via direct message. And that 80% of businesses plan to use Facebook Messenger bots by 2024? Here is a Successful Facebook case studies to market your brand.

Absolutely no doubts!!Īccording to Facebook, there are currently more than 300,000 active bots on Messenger. Messaging helps them build trust and make people feel more comfortable about their brand.ħ7% of consumers also agree that they are more likely to buy from a brand that they follow and engage with on social media.įacebook Messenger chatbot automation is the present and the future. The best way to engage them and build trust and loyalty is to connect with them right where they are. Consumers today expect omnichannel experiences from brands they like.

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